At Barbados Casino, we aim to provide a seamless and fair gaming experience. However, like most online casinos, refunds are generally not offered for gambling-related losses. Refunds may only be considered under specific circumstances, such as payment errors, technical issues, or cases where services were not delivered as described.
Refund Eligibility
Refunds are typically granted only in the following situations:
Payment Errors:
If a payment was processed in error (e.g., duplicate charges or system errors), you may be eligible for a refund.Technical Issues:
Refunds may be considered if technical failures, such as a game crash, result in the loss of funds. Each case will be reviewed on an individual basis.Service Discrepancies:
If the services provided were not as advertised or faulty, a refund or chargeback may be possible.
Cryptocurrency Transactions
Due to the nature of blockchain technology, payments made via cryptocurrencies (e.g., Bitcoin) are irreversible and cannot be refunded.
Chargebacks
If you believe a refund is justified, you may pursue a chargeback through your bank or payment provider, particularly for payments made via traditional methods. Please note that chargebacks are not available for cryptocurrency transactions.
Fraud Prevention
Refunds will not be granted if the Casino suspects fraudulent activity or a violation of its Terms and Conditions.
How to Request a Refund
If you believe you qualify for a refund, please:
- Contact our support team at [email protected] with detailed information about your issue.
- Provide any necessary documentation, such as payment receipts or screenshots of errors.
- Allow time for our team to review and investigate your request.
Important Note
Refunds are rare and granted solely at the discretion of the Casino. We encourage all players to read our full refund terms and conditions on the Barbados Casino website or contact our customer support for further clarification.